Updated as of June 1st, 2024

Thank you for selecting BuzzScore! This Shipping Policy delineates the terms and conditions governing the shipment of products purchased from our website. By completing a purchase and utilizing our services, you agree to adhere to the terms set forth in this policy.

1. Order Processing and Shipment

1. Orders undergo processing within 4 days subsequent to payment verification. Please note that orders are not processed or dispatched on weekends or holidays. Kindly allow extra time for order processing during peak seasons or promotional periods.
2. Upon processing and dispatch of your order, we will provide you with a tracking number via email or the designated communication method provided during checkout.
3. We make every effort to ensure the availability of the products you order. If an item is out of stock or unavailable for immediate shipment, we will promptly inform you, offering an estimated restocking date or a suitable alternative.
4. Any delays or damages incurred during shipping by the carrier or other circumstances beyond our control are not our responsibility.

2. Shipping Methods and Delivery Time

1. We provide various shipping methods, including standard shipping, express shipping, or other options specified during checkout.
2. Estimated delivery times for each shipping method are presented during checkout, contingent upon the destination and the chosen shipping option.
3. Please be advised that delivery times are approximate and may fluctuate due to factors such as destination, customs clearance, weather conditions, and unforeseen events.
4. Any provided delivery date or time is an estimation and not guaranteed. We bear no liability for delays or damages resulting from late deliveries.

3. Shipping Rates and Fees

1. Shipping rates and fees are determined based on the weight, dimensions, destination, and selected shipping method for your order. Applicable shipping charges will be disclosed during the checkout process.
2. Additional charges, such as customs duties, taxes, or import fees imposed by the destination country, are the responsibility of the customer and may be collected upon delivery.

4. Shipping Restrictions

1. Presently, we exclusively offer shipping to Canada. However, we may extend our shipping destinations in the future. If your country or region is not listed during checkout, we regret that we cannot fulfill orders to that location at this time.
2. Certain products may be subject to shipping restrictions or regulations based on their nature or destination. We abide by all pertinent laws and regulations regarding shipping restrictions and reserve the right to annul or refuse orders contravening these restrictions.

5. Order Tracking

1. Upon shipment of your order, you will receive a tracking number and guidance on tracking your package. Utilize this tracking number to monitor the status and whereabouts of your shipment.
2. Should you encounter any issues or queries regarding order tracking, please contact our customer support team at sales@buzzscore.ca for assistance.

6. Lost or Damaged Packages

1. In the unfortunate event of a lost or damaged package during transit, promptly notify our customer support team. We will commence an inquiry with the shipping carrier and endeavor to reach a resolution.
2. It is imperative to inspect your package upon delivery. If any visible damage is observed, kindly note it with the delivery personnel and promptly inform us.

7. Returns and Exchanges

For information regarding returns, exchanges, and our refund policy, please refer to the corresponding section.